About NaphCare

As the CEO of NaphCare, Brad provides vision and strategic direction to a team of more than 2,400 heroic employees whose daily mission is to serve a disadvantaged patient population by providing quality health care, compassion and guidance toward a better life. Prior to joining his family’s business, he served nine years with the U.S. Department of Justice handling complex litigation at the trial and appellate court levels. Brad is a longtime public servant whose early career included founding and leading multiple nonprofit organizations devoted to the protection of public health and welfare.

Lee has more than 42 years of experience in the healthcare industry, including over 24 years in a correctional setting. He joined the NaphCare leadership team in 1994, and his primary responsibility is managing the company’s growth. Lee’s vast experience in sales, contract negotiations, budgeting and staffing plays a critical role in positioning the company for the future.

Connie, a licensed CPA, has 30 years of experience in managing all financial functions of a correctional healthcare operation. She is responsible for overseeing all financial and accounting functions for each of NaphCare’s business divisions. Connie also leads NaphCare’s growing portfolio of third-party administrative (TPA) contracts, including the federal Bureau of Prisons (BOP) division. Additionally, she oversees a team that is developing innovative IT and software systems to streamline NaphCare’s internal operations.

Susanne joined NaphCare as Executive Vice President in 2013 and now serves as the Chief Operating Officer. She provides strategic executive leadership of healthcare delivery to local and state correctional facilities. Susanne is responsible for all aspects of budget and operations required to deliver NaphCare’s Proactive Care Model of comprehensive healthcare. She oversees 4,500 corporate and clinical employees across the country, ensuring that consistent, quality patient care is delivered. As a Registered Nurse and licensed attorney, Susanne brings a broad understanding of the unique environment in which NaphCare operates. She has achieved the prestigious status of Fellow of the American College of Healthcare Executives (FACHE), earning her board certification in healthcare management.

Katherine has more than 28 years of healthcare experience, including 16 years working in correctional health at NaphCare. She has led her team to position NaphCare as the largest and most tenured health care provider for the federal Bureau of Prisons (BOP), serving over 65,000 inmates. Katherine leads NaphCare’s federal BOP division providing third-party administrative (TPA) services to more than 28 BOP facilities and 180 Residential Reentry Centers throughout the continental US, Alaska, Hawaii and Puerto Rico. Her in-depth knowledge of the Federal Acquisition Regulations and Federal Program Statements allow the division to continually meet and exceed the needs of our clients.

A Certified Hemodialysis Nurse and Certified Correctional Healthcare Professional, Amber is the Chief Operating Officer for our Dialysis division. She provides overall site management for all of NaphCare’s correctional chronic dialysis units, including administrative, operational, clinical, purchasing, and financial functions. She also provides patient care quality analysis. Amber is responsible for retention and recruiting, compliance and performance audits, policy and procedure maintenance, compliance with unit accreditations and problem resolution.

Justin brings extensive experience in both the legal profession and correctional healthcare, making him uniquely qualified to lead NaphCare’s legal team. As NaphCare’s Chief Legal Officer, he oversees all legal aspects of NaphCare’s business operations, including contracting functions, corporate governance, litigation and risk management, and company-wide employee benefits. He attended Harvard University, the University of Alabama School of Law, and received an MBA from the University of Alabama at Birmingham.

As the head of Human Resources, Jennifer's first priority is to take care of our people. She guides our team of HR professionals, drawing on her more than 20 years of experience in employee relations, regulatory compliance, recruitment and retention. Jennifer also has more than a decade of experience in correctional health care and government contracting, including with the United States Office of Personnel Management. With this knowledge and experience, Jennifer develops people-first strategies that make NaphCare an employer of choice across the country.

Dr. Jeff Alvarez is the Chief Medical Officer for NaphCare, overseeing all clinical care provided to more than 150,000 patients daily. Dr. Alvarez is responsible for peer review, policy and procedure development, centralized quality control and compliance with NaphCare’s Proactive Care Model. Dr. Alvarez chaired the 2018 revision of the NCCHC standards and is a physician surveyor for the accreditation program. Prior to joining NaphCare, Dr. Alvarez was the Medical Director of the Maricopa County Jail System (AZ). He graduated from the University of Arizona College of Medicine.

Darrelle leads our fully owned and operated pharmacy, NaphCare Rx. As head of pharmacy, she oversees formulary management, clinical CQI initiatives, drug utilization review, medication therapy management and pharmacotherapy. Darrelle oversees a seamless pharmacy transition for our partners, directing her team to ensure that all medications, treatments and sick calls are loaded in TechCare and ready for use on day one.

Serving more than a decade with NaphCare, Byron has helped to establish NaphCare as the premier healthcare and technology company in correctional healthcare. As Executive Vice President, Byron is responsible for the direction and success of NaphCare’s Sales, Marketing & Communications and Information Technology teams. And as Chief Information Officer, Byron works closely with the clinical operations and software development teams to ensure NaphCare's information systems continue to advance with efficient coordination.

As Chief Technology Officer, Jason oversees the development of all software systems at NaphCare, including the architecture and implementation of NaphCare’s corrections-specific electronic operating system, TechCare. Jason’s ability to understand the complexities of correctional healthcare has allowed him to identify and apply technologies to streamline NaphCare’s Proactive Care Model and provide superior service to our partners.

Jim founded the company now known as NaphCare, Inc. in 1989. Jim has more than 40 years of management and healthcare experience, including 30 years in correctional healthcare and 14 years in the development of software systems. As a leader in advancing industry innovation, he directed the development of TechCare, the first and only corrections-specific electronic operating system and health record (EHR) to enable effective correctional healthcare.

Marsha oversees NaphCare’s mental health team and provides clinical oversight to the mental health teams and mid-level clinicians at more than 30 jails nationwide. She works directly with clinical teams and corporate leaders to ensure compliance with NCCHC guidelines at all managed sites. Additionally, Marsha oversees NaphCare’s STATCare team and is an active participant in NaphCare’s Morbidity and Mortality conferences, Pharmacy and Therapeutics Committee and Utilization Management process. She works directly with the NaphCare IT department to develop clinical protocols for TechCare and works with compliance coordinators to ensure sites remain audit-prepared at all times.

Dr. McLane is a corporate physician for NaphCare with 40 years of collective healthcare experience. As a Corporate Medical Director for NaphCare, Dr. McLane assists in overseeing clinical care in client facilities and serves as a resource for and mentor to onsite providers. He has both onsite correctional healthcare experience and experience providing remote consultation to our client facilities. He provides review of patients with chronic care needs and is part of NaphCare’s STATCare team, providing nighttime critical care consultations when needed.

As Corporate Medical Director, Dr. Wade serves as a resource for and mentor to NaphCare providers. He provides oversight of clinical care, conducts peer review and reviews policies and procedures to ensure NaphCare treatment protocols are in alignment with NCCHC guidelines. Dr. Wade also continues to treat patients for substance use disorder and chronic pain at an abstinence-based addiction and pain treatment center. Prior to joining NaphCare, Dr. Wade was a hospitalist for a decade, treating patients admitted in Las Vegas area hospitals and traveling to hospitals throughout Nevada, California, Hawaii, Oklahoma and the island of St. Croix.

Dr. Emily Feely is NaphCare’s Corporate Nephrologist and the Medical Director for onsite dialysis units. She is board certified in both Internal Medicine and Nephrology and provides care to dialysis and chronic kidney disease patients through both in-person visits and telemedicine. Dr. Feely also plays an active role in Pharmacy and Therapeutics Committee, Utilization Management and Morbidity and Mortality.

Dr. Pandit graduated from the University of Alabama at Birmingham (UAB) School of Dentistry and is a Fellow of the Academy of General Dentistry. He has worked in both private practice and correctional healthcare. With NaphCare, Dr. Pandit serves as a clinical liaison and advocate for onsite dental staff to ensure exceptional dental services are provided to our patients in alignment with NCCHC standards.

Dr. Kelly oversees NaphCare’s psychiatric providers and consults with our mental health teams to provide seamless care for patients in jails and prisons throughout the U.S. She has more than two decades of correctional healthcare experience, having been a Supervising Psychiatrist at Rikers Island in New York City, as well as overseeing psychiatric and mental health care as the Regional Director of Psychiatry for the Department of Corrections (DOC) in New Mexico. Her background includes academic appointments, including Yale University, where she did her Forensic Fellowship and served as an Assistant Professor of Psychiatry, as well as the Medical Director of the Connecticut Valley Hospital Whiting Forensic Unit. She is boarded in Adult Psychiatry as well as Forensic Psychiatry.

Dr. Stuart Tieszen is board certified in Psychiatry and Geriatric Psychiatry with more than 30 years of expertise caring for patients in Intensive Care. Dr. Tieszen is a member of the Alabama Psychiatric Association, American Medical Association and the American Psychiatric Association. Past honors include serving as the Chairman of the Department of Psychiatry for Carraway Methodist Medical Center, and as Chairman of the Department of Psychiatry for Norwood Clinic, both in Birmingham, Alabama.

Hannah is a Nurse Practitioner specializing in psychiatry/mental health and currently licensed in 17 states. As Vice President of Psychiatric Services, Hannah provides oversight and guidance to site and corporate psychiatric practitioners, including assisting them with site staffing, processes and procedures. She also works closely with the accreditation team to ensure compliance. Hannah’s background includes business administration, human resources and working as a nurse in critical care.

Carmen is a Licensed Independent Clinical Social Worker with 25 years of experience in the mental health field. Her experience ranges from the community mental health sector, direct practice, inpatient and private outpatient sectors to executive leadership and administrative training and experience. Carmen works with mental health professionals in correctional facilities to ensure NaphCare’s vision, policies and procedures are implemented in their daily practice. She also coordinates with the corporate department and team to ensure compliance with all standards. She ensures that NaphCare behavioral teams work with each facility and NaphCare team to provide a holistic approach to all patients and ensure best practices.