About NaphCare

As the CEO of NaphCare, Brad provides vision and strategic direction to a team of more than 2,400 heroic employees whose daily mission is to serve a disadvantaged patient population by providing quality health care, compassion and guidance toward a better life. Prior to joining his family’s business, he served nine years with the U.S. Department of Justice handling complex litigation at the trial and appellate court levels. Brad is a longtime public servant whose early career included founding and leading multiple nonprofit organizations devoted to the protection of public health and welfare.

Lee has more than 42 years of experience in the healthcare industry, including over 24 years in a correctional setting. He joined the NaphCare leadership team in 1994, and his primary responsibility is managing the company’s growth. Lee’s vast experience in sales, contract negotiations, budgeting and staffing plays a critical role in positioning the company for the future.

Connie, a licensed CPA, has 30 years of experience in managing all financial functions of a correctional healthcare operation. She is responsible for overseeing all financial and accounting functions for each of NaphCare’s business divisions. Connie also leads NaphCare’s growing portfolio of third-party administrative (TPA) contracts, including the federal Bureau of Prisons (BOP) division. Additionally, she oversees a team that is developing innovative IT and software systems to streamline NaphCare’s internal operations.

Susanne joined NaphCare as Executive Vice President in 2013 and now serves as the Chief Operating Officer. She provides strategic executive leadership of healthcare delivery to local and state correctional facilities. Susanne is responsible for all aspects of budget and operations required to deliver NaphCare’s Proactive Care Model of comprehensive healthcare. She oversees 4,500 corporate and clinical employees across the country, ensuring that consistent, quality patient care is delivered. As a Registered Nurse and licensed attorney, Susanne brings a broad understanding of the unique environment in which NaphCare operates. She has achieved the prestigious status of Fellow of the American College of Healthcare Executives (FACHE), earning her board certification in healthcare management.

Katherine has more than 28 years of healthcare experience, including 16 years working in correctional health at NaphCare. She has led her team to position NaphCare as the largest and most tenured health care provider for the federal Bureau of Prisons (BOP), serving over 65,000 inmates. Katherine leads NaphCare’s federal BOP division providing third-party administrative (TPA) services to more than 28 BOP facilities and 180 Residential Reentry Centers throughout the continental US, Alaska, Hawaii and Puerto Rico. Her in-depth knowledge of the Federal Acquisition Regulations and Federal Program Statements allow the division to continually meet and exceed the needs of our clients.

A Certified Hemodialysis Nurse and Certified Correctional Healthcare Professional, Amber is the Chief Operating Officer for our Dialysis division. She provides overall site management for all of NaphCare’s correctional chronic dialysis units, including administrative, operational, clinical, purchasing, and financial functions. She also provides patient care quality analysis. Amber is responsible for retention and recruiting, compliance and performance audits, policy and procedure maintenance, compliance with unit accreditations and problem resolution.

Justin brings extensive experience in both the legal profession and correctional healthcare, making him uniquely qualified to lead NaphCare’s legal team. As NaphCare’s Chief Legal Officer, he oversees all legal aspects of NaphCare’s business operations, including contracting functions, corporate governance, litigation and risk management, and company-wide employee benefits. He attended Harvard University, the University of Alabama School of Law, and received an MBA from the University of Alabama at Birmingham.

As the head of Human Resources, Jennifer's first priority is to take care of our people. She guides our team of HR professionals, drawing on her more than 20 years of experience in employee relations, regulatory compliance, recruitment and retention. Jennifer also has more than a decade of experience in correctional health care and government contracting, including with the United States Office of Personnel Management. With this knowledge and experience, Jennifer develops people-first strategies that make NaphCare an employer of choice across the country.

Dr. Jeff Alvarez is the Chief Medical Officer for NaphCare, overseeing all clinical care provided to more than 150,000 patients daily. Dr. Alvarez is responsible for peer review, policy and procedure development, centralized quality control and compliance with NaphCare’s Proactive Care Model. Dr. Alvarez chaired the 2018 revision of the NCCHC standards and is a physician surveyor for the accreditation program. Prior to joining NaphCare, Dr. Alvarez was the Medical Director of the Maricopa County Jail System (AZ). He graduated from the University of Arizona College of Medicine.

Darrelle leads our fully owned and operated pharmacy, NaphCare Rx. As head of pharmacy, she oversees formulary management, clinical CQI initiatives, drug utilization review, medication therapy management and pharmacotherapy. Darrelle oversees a seamless pharmacy transition for our partners, directing her team to ensure that all medications, treatments and sick calls are loaded in TechCare and ready for use on day one.

Serving more than a decade with NaphCare, Byron has helped to establish NaphCare as the premier healthcare and technology company in correctional healthcare. As Executive Vice President, Byron is responsible for the direction and success of NaphCare’s Sales, Marketing & Communications and Information Technology teams. And as Chief Information Officer, Byron works closely with the clinical operations and software development teams to ensure NaphCare's information systems continue to advance with efficient coordination.

As Chief Technology Officer, Jason oversees the development of all software systems at NaphCare, including the architecture and implementation of NaphCare’s corrections-specific electronic operating system, TechCare. Jason’s ability to understand the complexities of correctional healthcare has allowed him to identify and apply technologies to streamline NaphCare’s Proactive Care Model and provide superior service to our partners.

Jim founded the company now known as NaphCare, Inc. in 1989. Jim has more than 40 years of management and healthcare experience, including 30 years in correctional healthcare and 14 years in the development of software systems. As a leader in advancing industry innovation, he directed the development of TechCare, the first and only corrections-specific electronic operating system and health record (EHR) to enable effective correctional healthcare.